Support

We answer every email, usually within a day.

Membership

How do I cancel?

Bought through the App Store (the Apple purchase sheet): open Settings on your iPhone › tap your name › Subscriptions › Scroll Movies › Cancel Subscription. You can also get there from the app: Settings › Membership. Cancel at least 24 hours before the trial or period ends to avoid the next charge.
Bought through our web checkout (the card or Apple Pay page that opens in Safari from the app, in the US): in the app go to Settings › Membership › Cancel membership and confirm, any time. It works right in the app, with no email or sign-in link. If you can't get into the app, email us at hello@scrollmovies.app from your account email and we'll cancel it the same day and confirm by email.
Either way, you keep access until the end of the trial or the period you've already paid for.

Will I be charged after the free trial?

The 7-day free trial comes with the yearly plan. When it ends, the yearly membership starts and you're charged the yearly price shown when you signed up, then again every year until you cancel. Cancel before the trial ends (for App Store purchases, at least 24 hours before) and you pay nothing. We don't send a reminder email; the date your trial ends is always shown in Settings › Membership. The monthly plan has no free trial.

I paid through the web checkout. How do I get back into the app?

After paying, Safari shows a page that opens Scroll Movies; if it doesn't, just switch back to the app. Your membership is already active. On another iPhone, download Scroll Movies, open it, and sign in with the same account you used before checkout: your membership will be there.

I have a membership but the app says I don't.

In the app, go to Settings › Membership › Restore purchases. If that doesn't work, make sure you're signed in with the account you used to buy. Still stuck? Email us with that email address and we'll fix it.

Refunds

App Store purchases can only be refunded by Apple: go to reportaproblem.apple.com. For web checkout purchases, if you were charged and didn't mean to be (for example, you forgot to cancel a trial or a renewal), email us within 14 days of the charge and we'll refund it. See section 3 of the Terms.

Account

I didn't get my email code.

With email you sign in with your password. We email you a 6-digit code only to confirm a new email address or to reset your password. Check your spam folder for an email from Scroll Movies with the code. Codes expire after a short time; tap Send a new code in the app to get another, and use the newest one. If you never receive one, your email provider may be blocking it; email us from that address and we'll help. You can also sign in with Apple or Google.

How do I delete my account?

In the app: Settings › Delete account (at the bottom). This removes your profile, photo, ratings, reviews, watchlist, episode progress, comments, messages, lists you own, and history right away. You can also email us from your account email and ask us to delete it; we'll confirm by email when it's done. Deleting the account doesn't cancel an App Store membership, so cancel that first (see "How do I cancel?"). A renewing web membership is cancelled as part of deleting your account, or the app asks you to cancel it under Settings › Membership first. If you've already deleted your account and are still being charged for a web membership, email us and we'll cancel and refund it.

How do I change my name, photo or username?

Open your profile and tap Edit profile.

Community and safety

Reporting

Tap the ⋯ menu on any comment, review, message or list, or on a member's profile, and choose Report. We review every report within 24 hours and remove content and accounts that break the community rules. If someone is in danger, contact your local emergency services first.

Blocking

Open the person's profile, tap the ⋯ menu and choose Block (you can also block when you report). Once you block someone, any follows between you are removed both ways, they can't message you, send you titles or invite you to lists, and you're removed from shared lists with each other. You can unblock people in Settings.

Who can message me?

In Settings, choose who can send you messages and titles: Everyone, People I follow, or No one. Messages are private between you and the people in the conversation, but they're stored on our servers and we can review a message if it's reported.

Spoilers

Turn on the spoiler switch when you write a review or comment that gives something away. Spoilers stay blurred for everyone until they tap to reveal them. If you spot an unmarked spoiler, report it.

Questions

Can I watch full movies in Scroll Movies?

No. Scroll Movies is for finding what to watch: trailers, ratings, reviews and where to watch. Tap a streaming service on a title's page to open it in that service's app.

A trailer won't play, or it's the wrong video.

Trailers play from YouTube, so a video can disappear if its owner removes it or limits where it can be played. Swipe sideways for other videos of the same title, and email us the title name so we can fix it.

The where-to-watch information is wrong.

Streaming catalogs change often and differ by country. Check that your country is right in Settings, and email us the title and country if it still looks wrong. Availability comes from TMDB and Movie of the Night, so it can lag behind the services themselves.

A title's details or poster are wrong.

Film and series information comes from TMDB, a community-built database. You can fix it there with a free TMDB account, or email us and we'll pass it on. Corrections can take a few days to reach Scroll Movies.

Can I change the language?

Yes. Scroll Movies is available in English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese, Hindi, Arabic and Russian. Change it in Settings.

Is there an Android or iPad app?

Not yet. Scroll Movies is an iPhone app.

Copyright or other content complaints

Email hello@scrollmovies.app. For copyright notices, section 7 of the Terms lists what to include. Trailers are hosted by YouTube; to remove a video from YouTube itself, use YouTube's copyright process.

Privacy

How do I get a copy of my data, or ask you to delete it?

Email us from your account email. We answer within one month. The Privacy Policy explains what we collect and your rights. To turn off usage analytics, go to Settings › Privacy › Share usage data.

Credits

This product uses the TMDB API but is not endorsed or certified by TMDB. Title details, posters, backdrops, cast and the list of videos come from The Movie Database. Trailers play in YouTube's embedded player, subject to the YouTube Terms of Service and the Google Privacy Policy. Streaming availability by Movie of the Night. Scroll Movies is independent and isn't affiliated with any studio or streaming service. Display type: Archivo, under the SIL Open Font License.